System Monitoring
System Monitoring
System monitoring is a real-time service that checks the status and evaluates the health of your IT equipment and communications. Unlike conventional “reactive” IT support, system monitoring it is a highly proactive service. Monitoring allows us to see pending issues and apply updates and fixes before they become more serious and cause system downtime.
“Our IT systems have been monitored by Fivenines for some time now and we have seen a significant reduction in fault reporting. On a number of occasions Fivenines engineers have arrived at our site before we have opened for business, ready to correct issues. The Fivenines monitoring service gives me confidence that our IT systems are running at their optimum and are being closely monitored .This allows me to concentrate on my own job rather than worrying about my I.T.”
Peter Langley – Geofabrics Limited
How does it work?
Our monitoring systems run around the clock 24/7 – 365 days a year and customer’s equipment and systems are checked in real-time. Should a problem be detected our monitoring system alerts us by e-mail, SMS and issues are flagged up on our monitoring screens. Our system alerts us of faults or potential issues and gives a true technical perspective of the problem rather than interpreting a customer’s fault description. We fix problems fast and prevent serious issues occurring, dramatically improving your system’s uptime.
What Does It Check?
- Vital server services and components. These services manage user logons, network access, internet and e-mail as well as printing and a whole host of other functions.
- Stability of your internet connection and internal network communications including connectivity to remote sites, satellite offices and external services.
- Server and workstation disk quotas, Exchange mailbox and data stores.
- Health of critical server and communications hardware components
- Your website and any online services you are providing to your customers.
- Server and workstation updates including anti-virus definitions and security patches
- Data backup schedules and verifications.
- Printing,faxing and other SNMP enabled systems.
Key Benefits
- Provides information to prevent faults occurring.
- Live and accurate fault information directly to our helpdesk.
- Faster response and resolution to faults and issues
- System uptime is maximised.
- 24/7 Alerts to engineers by SMS and e-mail.
- Low cost solution, costs just pennies per day.
- Customer setup and configuration within a few hours.