Support Packages
Business IT Support Packages
We provide scalable and tailored IT support packages ranging from single incident ad-hoc services to fully inclusive support programs. We answer directly to you and act as your ‘Virtual IT Department’ providing fault diagnosis, resolution and general IT assistance. We offer packages directly suited to your needs, whether you are a one man operation to a multi-site organisation.
IT Support from Fivenines is comprehensive and includes many advanced feature ranging from 24/7 system monitoring and preventative maintenance schedules.
The table below details our main IT support packages and all include unlimited telephone and remote connection support as well as same day on-site response for critical issues.
IT support is not fixed and we are always happy to discuss your specific requirements to build a custom support package for your business.
| Ad-hoc | Small Business | Standard | Premium | |
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| Minimum Contract Length | None | 3 months | None | None |
| Inclusive Telephone Support |  |
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| Inclusive Remote Connections | |
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| Inclusive On-Site Support | |
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| Discounted Non-Support Rate1 | |
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| Same Day On-Site Response | |
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| Service Level Agreement | |
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| Dedicated Engineer | |
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| Server Monitoring Service | |
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| Site Wide Monitoring Service2 | |
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| Standard Business Hours Support3 | |
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| 24/7 Emergency Support | |
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| Preventative Maintenance | |
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| Usage & Monitoring Report4 | |
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| Schedule Site visits | |
- Discounted Non-Support Rate: Fivenines provides support customers with a discounted labour rate for non-support or new project work.
- Site Wide Monitoring Service: Monitoring of all servers, workstations and data communications equipment.
- Standard Business Hours Support: Support is provided between the hours of 08h00 and 18h00 GMT, Monday through Friday.
- Usage and Monitoring Report: Support customers have the choice to receive detailed reports that cover the monthly activites and events that occur on their systems.